I am like 'So, this is the 4th time Ive called in the last year about this, and every time I call you guys have no idea what I am talking about. And now I am starting to get a little deprecating to them. And like you said, Teamviewer support acts like they have never heard of this issue every time I call. I USED to get the '1 minute' countdown error, but not it just disconnects on them. Others disconnect randomly after a few seconds with no error message. SOME clients I can stay connected to for hours. I pay for a corporate license and iOS remote too. You now just have to convince your family members to get the app installed…You can get the TeamViewer QuickSupport app from the Google Play Store, alongside the TeamViewer Universal Add-on.My man. Hopefully, this will make providing tech support a bit easier. Any device running Android 7.0 should now be able to install the Universal Add-on, therefore allowing you to control the entire UI without needing the device in hand.

Some Android smartphones would allow you to do screen-sharing with the TeamViewer QuickSupport app, which was fine but not quite as intuitive if you needed to provide advice or resolve an issue.

You’ll also need a supported device from one of the following manufacturers to get started: With COVID-19 making contact that bit more precarious, TeamViewer QuickSupport has potentially got a whole lot more useful. It also might be useful for businesses with an IT department that needs to provide remote support to employees and in-the-field staff. Now, this might be ideal if you have elderly relatives that might not be confident using their smartphone and regularly get stuck in menus or applications. Once you have it, you will have to enable the service so that you can provide the remote support person with full controls of your device. The Universal Add-on is actually an extra downloadable option within the TeamViewer QuickSupport app for Android.

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